About Us
Join Our Team
We're currently hiring. We offer a competitive salary, equity, and benefits package, and the
excitement of a hot startup on a mission to build a great company. Please send a cover note and your resume
to the appropriate email alias listed at the bottom of the specific job posting.
Current Positions Available:
Senior Software Engineer
Description
Work with an experienced team of senior engineers on Act-On Software's exciting core products and services in
our fast-growing SaaS business. The position requires knowledge of Java, software engineering principles, and
web technologies. You will need strong analytical, design, and troubleshooting skills as well as the ability to
collaborate and take ownership of projects. You must be hands-on, self-driven, team oriented, technically
proficient and able to work with minimal supervision in a fast paced environment.
Requirements
The primary goal of the Sales Development Representative (SDR) is to increase the qualified pipeline of new opportunities of the Act-On platform for the Fortune 5,000,000. Act-On is a SaaS platform (Software as a Service) that allows organizations to increase their marketing success by tracking and scoring leads, integrating with CRM solutions like Salesforce.com and online meeting solutions like WebEx, making it easy for our customers to implement a multichannel marketing approach. The SDR should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within an organization. Required Duties and Responsibilities
Location: Roseville, CA Responsibilities and Expectations
E-mail your resume to supportresumes@act-on.net Customer Success Manager
Location: Roseville, CA Responsibilities and Expectations
E-mail your resume to supportresumes@act-on.net
- Strong knowledge of Java
- Knowledge of JSP, JavaScript, HTML, AJAX, XML, web-applications, and Linux.
- At least 5 years development experience with Java, and core web technologies.
- Experience with Agile methodologies is a plus.
- Experience in delivering Software-as-a-Service (SaaS) is a plus.
- Experience with cloud computing (e.g. AWS) is a plus
- Ability to effectively communicate technical concepts to other technical staff members.
- Prefer minimum MS in computer science. A suitable combination of education, training, and experience will be considered.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
- Strong knowledge of Java
- Knowledge of JSP, JavaScript, HTML, AJAX, XML, web-applications, and Linux.
- Development experience with Java, and core web technologies.
- Experience with Agile methodologies is a plus.
- Experience in delivering Software-as-a-Service (SaaS) is a plus.
- Experience with cloud computing (e.g. AWS) is a plus.
- Ability to effectively communicate technical concepts to other technical staff members.
- Prefer minimum BS in computer science. A suitable combination of education, training, and experience will be considered.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
- Is passionate about testing - especially for dynamic Web-2.0 & cloud based applications.
- Maintains strong test discipline and best practice within a flexible agile development environment.
- Is passionate about working closely with software engineers at a peer level and can effectively communicate both verbally and in writing.
- Strives to understand the customer perspective and develop customer-driven test strategies.
- Has that that 'keep picking at it' quality that shows she/he has "the tester gene" - willing to go beyond a surface test case to root out root causes.
- Can't resist the lure of test automation and has some chops to back it up.
- Bachelor's Degree in a software engineering related field and at least 2 years software testing experience or at least five years of experience in lieu of a bachelor's degree.
- Experience testing web applications on multiple Browsers, ideally in a SAAS environment.
- Experience writing and executing test plans and all other associated test deliverables.
- Familiarity with some or all of the technologies we use: Linux, Tomcat, Java, JavaScript and JSON.
- Excellent English verbal and written communication skills.
- Experience with open source test automation tools would be a huge plus.
- Effectively and independently distill and deliver the Act-On value proposition, demonstrating Act-On's product platform.
- Develop a sustained pipeline of accounts by actively prospecting via cold-calls, marketing lead follow-up, personal relationships, Act-On executive introductions, and marketing automation introductions to independently close contracts at a close frequency and value to meet or exceed productivity and quota expectations.
- Follow the established Act-On sales process, and consistently and regularly use Salesforce.com to provide timely and accurate forecasting and reporting of activity to Sales Management.
- Develop, write, and deliver value-based sales proposals and respond to client RFPs
- Appropriately engage Act-On management and staff in the sales cycle in addition to providing ongoing feedback to other areas of the organization.
- Minimum of four (4) years successful sales track record in meeting or exceeding assigned individual quota of around $1M annually.
- Strongly prefer previous experience selling Software as a Service (SAAS) technologies in a related industry.
- Solution sales experience a big plus.
- Strong ability to learn new technology and ramp quickly.
- Experience selling software products and solutions to marketing and sales professionals strongly preferred.
- Strong cold calling skills .
- MUST BE willing to use Salesforce.com to document all stages of the sales process.
- Process and task oriented; very organized and diligent in territory/deal management.
- BA in a related field required, unless there is significant, relevant work experience.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
The primary goal of the Sales Development Representative (SDR) is to increase the qualified pipeline of new opportunities of the Act-On platform for the Fortune 5,000,000. Act-On is a SaaS platform (Software as a Service) that allows organizations to increase their marketing success by tracking and scoring leads, integrating with CRM solutions like Salesforce.com and online meeting solutions like WebEx, making it easy for our customers to implement a multichannel marketing approach. The SDR should be a self-starter with a track record of successful, credible lead follow-up and sales development experience at multiple executive levels within an organization. Required Duties and Responsibilities
- Utilize a consistent contact attempt process via phone, email and chat to follow-up, nurture, and qualify leads generated by marketing campaigns. The SDR will make an average of 100 outbound calls a day.
- Prospect, educate and qualify leads to create sales-ready opportunities. The SDR will be expected to schedule an average of 5 demos a day for Account Managers.
- Keep abreast of the industry and technologies to ensure you are a trusted resource to prospects and customers.
- Successfully manage and overcome prospect objections.
- Follow the established Act-On pre-sales process and consistently use Salesforce.com to document prospect interaction ensuring efficient lead management.
- Work closely with Account Managers to develop and conduct proactive outbound calling strategies to penetrate target accounts.
- Develop and maintain territory and daily plans to maximize phone time, including pre-call planning, adhering to territory hours and metrics, and customizing scripts to market segments and prospect type.
- Experience as a successful Lead Qualification/Sales Development Rep preferred.
- Familiarity with marketing automation space a plus.
- Strong ability to learn new technology and ramp quickly.
- Ability to work in high-energy sales team environment as a team player.
- Positive and energetic phone skills, excellent listening skills and strong writing skills.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
Location: Roseville, CA Responsibilities and Expectations
- Become an Act-On expert including the product’s technical workings and practical business application.
- Take ownership with delivering and exceeding customer service level agreement commitments and customer expectations.
- Assist customers with technical questions relating to Act-On and peripheral software (including but not limited to internet browsers, Salesforce.com, Website hosting software, API’s, etc.).
- Assist our Customer Success Team with technical implementations/Questions related to Act-On.
- Utilize creative problem solving skills to assist in technical troubleshooting and analysis for customer reported issues.
- Manage and maintain incoming support tickets and phone calls from customers from receipt through resolution.
- Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and escalate as necessary for resolution.
- Communicate customer needs to Product Management for future product enhancements.
- Author and maintain knowledge base articles as needed for technical implementation procedures.
- Contribute to the Act-On Communities and Public Forum.
- 1-2 years of experience in a technical support role.
- Ability to write and troubleshoot HTML, JavaScript, and CSS a plus.
- Understanding of the use and configuration of major Internet browsers.
- Understanding of desktop OS systems (Windows and Mac).
- Basic network (latency, etc.) troubleshooting experience.
- Previous experience with API’s and XML a plus.
- Additional preferred experience with Salesforce.com, Sugar CRM, Microsoft Dynamics, Marketing Automation, website hosting, email delivery and SEO.
- Previous SaaS support experience a plus.
- Excellent writing and communication skills.
- Excellent telephone etiquette and ability to maintain a professional demeanor.
- A team player capable of high performance and flexibility working in a dynamic environment.
- Ability to understand customer problems and questions, document and work through to final resolution; detail oriented.
- Ability to work under minimal direction.
- College degree or equivalent work experience.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
E-mail your resume to supportresumes@act-on.net Customer Success Manager
Location: Roseville, CA Responsibilities and Expectations
- Become an Act-On product expert including the product's technical workings and practical business application.
- Manage a portfolio of customers and assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities.
- Receive new customers and manage them through the implementation process to successfully adopt the Act-On service.
- Ensure customers are successfully using the software by working with them to understand their business objectives and recommend strategies to achieve those goals.
- Ability to quickly understand, assess, and address customers' challenges and effectively work towards resolution.
- Drive regular account reviews with customers and provide strategies to optimize return.
- Work closely with internal departments such as Sales and Customer Support to provide services required to meet customer expectations.
- May be utilized for troubleshooting and analysis of customer reported issues.
- Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements.
- Contribute to Act-On Communities and Public Forums.
- 1-2 years of customer facing account management type role or equivalent with a track record of service excellence.
- Proven Account Management skills required in order to create, maintain and enhance customer relationships.
- Additional preferred experience with Salesforce.com, Sugar CRM, Microsoft Dynamics, Marketing Automation, website hosting, email delivery and SEO.
- Previous SaaS support experience a plus.
- Excellent writing, listening, and communication skills.
- Excellent telephone etiquette and ability to maintain a professional demeanor.
- A team player capable of high performance and flexibility working in a dynamic environment.
- Ability to work under minimal direction.
- College degree or equivalent work experience.
- Competitive Salary
- We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company Medical, Dental, and Vision coverage, Paid Time Off, and Holidays, Stock Options, Flexible Spending Account.
E-mail your resume to supportresumes@act-on.net
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